The City has 76 kilometers of roads to maintain throughout the City and has 14 pieces of equipment, including loaders, sand spreaders, snow plows and a grader to accomplish this task.
From mid-November to March, the City has at least one employee on duty 24 hours a day, 7 days a week. (The number of employees involved in snow removal is dependent on the amount and duration of snowfall).
City streets are maintained on a priority basis, which is as follows:
#1 Priority: Major collectors and emergency routes, i.e. Hospital Hill, Warfield Hill, Fifth Avenue Hill. Hills with extreme gradients and significant volume, i.e. Green Avenue.
#2 Priority: Bus routes.
#3 Priority: Downtown core, including downtown parking lots and the Aquatic Centre.
#4 Priority: Hills with lighter traffic volumes, i.e. Lilac Crescent, Park Street.
#5 Priority: All remaining residential streets and parking lots.
When all 5 priorities have been accomplished, lanes will be plowed and all other streets widened.
City owned sidewalks and the Victoria Street Bridge sidewalk will be cleared following heavy snowfalls.
In general, sand is not used on level streets except when extreme icing conditions are experienced.
Snow removal in the downtown area is undertaken after a heavy snowfall (this is normally done in the evening hours). Other designated business areas will be cleared as required.
The City plow trucks plow with the traffic flow. Snow is cleared from the center of the road to the right curb side. The City will not clear snow windrows from any private driveway. Remember, citizens can greatly assist the snow control operation by adhering to the following requests:
- Remove all unused vehicles, boats, trailers, etc. from the streets from November to March.
- Ensure that any vehicles required to park on the street are parked as close to the curb or sidewalk as possible.
- Refrain from shoveling or spreading snow onto the boulevard or into the roadway from sidewalks and private property, etc.
- Obey snow removal signs.
Property owners are required to remove any accumulation of snow or ice from sidewalks abutting their property.
The City Works Department office in Glenmerry is open from 7:00 AM to 4:00 PM, Monday to Friday and all snow related concerns or problems should be directed to this office at 250 364-0840.
Emergency calls outside of normal working hours are directed through to the Fire Department who relay the concern to the appropriate person for response. City related calls to the Fire Department can be made to 250 364-1737.
We hope you have a safe and enjoyable winter season and thank you for your patience and anticipated co-operation.